Shipping policy

Shipping Policy

ToolForm UK is a trading name of R J Hunt & Sons Ltd. We supply CNC router bits, woodworking tooling and CNC consumables to customers in the United Kingdom.

UK Delivery

We currently deliver to addresses within the United Kingdom only.

Orders are sent using a suitable UK courier or postal service depending on the size, weight and value of the order.

Dispatch Times

We aim to dispatch stocked items as quickly as possible, usually within 1–3 working days.

Some products may be made to order, supplier ordered, or prepared specifically for your order. Where this applies, dispatch times may be longer. If there is likely to be a delay, we will contact you using the details provided at checkout.

Made-to-Order and Special Order Items

Some ToolForm UK products are made to order or sourced specifically for the customer. Lead times can vary depending on stock availability, supplier availability and the type of tooling ordered.

If you need an item urgently, please contact us before ordering and we will confirm the expected timescale where possible.

Delivery Costs

Delivery costs are shown at checkout before you place your order.

Where free delivery is offered, this will be clearly shown on the product page or at checkout.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Delivery times are estimates only and may vary due to courier delays, postal delays, bank holidays, weather, or other circumstances outside our control.

Incorrect Delivery Details

Please make sure your delivery address is correct before placing your order.

We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

Missing or Delayed Orders

If your order has not arrived within the expected delivery time, please contact us so we can look into it.

Email: rjhuntandsonsltd@gmail.com
Phone: 07876 704545

Please include your order number, name and delivery postcode when contacting us.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with photos of the packaging and the item received. This helps us resolve the issue quickly with the courier or postal service.